All posts filed under: New Skills

How to Listen Better

By Josh Stearns. More than 30 tools, guides and examples to help journalists — and anyone else — be better listeners. In my weekly newsletter, The Local Fix, I compiled a list of guides, tools, and examples of how newsrooms can listen more deeply to local communities. I’m sharing it here in case it can be useful to others, and to encourage people to add to the list. Listening Articles and Guides Listening is a Revolutionary Act: Part 1 and Part 2 — Jesse Hardman Five Kinds of Listening for Newsrooms and Communities — Josh Stearns Listening as a designer, not a journalist, helped me look deeper — Charla Bear Want to Attract More Readers? Try Listening to Them — Liz Spayd Sensing as Listening: How sensor journalism helps us listen to our environment and each other — Lily Bui Collective Story Harvesting — Amanda Fenton Big Listening — Upwell Listening to People Outside the News — Melody Kramer How Community Listening Sessions Can Help Reach New Audiences — Teresa Gorman Photo by Simon Law, used via Creative Commons Listening Projects in Newsrooms WNNO: The Listening Post AZPM: Dimelo Project Washington Post: This Year I Learned WNYC: TalkBox Carolina Public Press: News Exchange WMMT: Calls From Home Cape and Islands …

Listen More Effectively

By Annemarie Dooling. When I agreed to teach audience development to a class of undergrads at West Virginia University (WVU), I wanted to focus on a few key segments of community management. Those segments would be the core aspects of audience development: basic interviewing skills, user behavior, and safety and moderation. After all, a good foundation in these skills can help newsrooms convert a one-time reader into an evangelist. What I didn’t count on was how much I would first have to teach the skills of basic listening. Listening is a skill that everyone thinks they do well. In truth, most of us are just waiting for the other person to finish talking so we can speak. With the often-earned reputation of harassing commenters and anonymous Twitter trolls burned into our minds, many established journalists have created coping strategies based around listening less, and asserting themselves more. I had hoped that their future colleagues of a younger age would be less burned by these problems, and more open to community conversations. What I learned was that these …