All posts filed under: Case Studies

How to Listen Better

By Josh Stearns. More than 30 tools, guides and examples to help journalists — and anyone else — be better listeners. In my weekly newsletter, The Local Fix, I compiled a list of guides, tools, and examples of how newsrooms can listen more deeply to local communities. I’m sharing it here in case it can be useful to others, and to encourage people to add to the list. Listening Articles and Guides Listening is a Revolutionary Act: Part 1 and Part 2 — Jesse Hardman Five Kinds of Listening for Newsrooms and Communities — Josh Stearns Listening as a designer, not a journalist, helped me look deeper — Charla Bear Want to Attract More Readers? Try Listening to Them — Liz Spayd Sensing as Listening: How sensor journalism helps us listen to our environment and each other — Lily Bui Collective Story Harvesting — Amanda Fenton Big Listening — Upwell Listening to People Outside the News — Melody Kramer How Community Listening Sessions Can Help Reach New Audiences — Teresa Gorman Photo by Simon Law, used via Creative Commons Listening Projects in Newsrooms WNNO: The Listening Post AZPM: Dimelo Project Washington Post: This Year I Learned WNYC: TalkBox Carolina Public Press: News Exchange WMMT: Calls From Home Cape and Islands …

What is “Postcard Journalism”?

By Jorge Caraballo. East Boston, Nuestra casa: A social journalism project that uses postcards to inform the Latino community in East Boston about the current housing crisis and the available resources to face it. East Boston (Eastie), Boston’s fourth largest neighborhood, is being rapidly transformed. Its location and public facilities have made it attractive for a wave of developers and investors. They’re buying and renovating properties to rent them to young professionals and students who can pay much more than the Latino working class community that has been living there for more than two decades. The fear of being displaced can be felt all around the neighborhood. You hear it in casual conversations on the bus; you read it on the “room-for-rent” signs on the laundromat’s cork boards. It’s told by the families who just got an eviction notice as they walk around Eastie on Sundays to see if they’re lucky enough to find a unit with the old affordable prices. I’ve been reporting displacement in East Boston since 2015, and I’ve seen how it has …

Yes, engaging with your readers will help you make money. Another study proves it.

Bitch Media just released a one-year study they did to see if using Hearken to engage with their readers would result in more people becoming paying supporters of the media organization. Much to our delight (but not surprise), the answer was a resounding “yes” — readers who engage are more likely to become financial backers, and that engagement effort will more than pay for itself. The study is a good read for anyone working in news, particularly at a place with a business model that includes direct audience support by way of subscriptions or membership. (And as advertising rates for news organizations continue to decline, paying subscribers and membership models are increasingly looking like a worthwhile approach.) When you’re asking the audience directly for support, there’s no more compelling argument to give then “we truly listen to you, and actually make the work you’re asking for.” While it might be news to some news organizations that meaningful, direct engagement with the public translates into bottom-line wins, it’s something that many other industries have known and tested for a long time. …